Mike and Aaron….and a Newsroom with Broken Hearts

No one anywhere at any time in the next few days or even weeks can say something to ease the pain being felt in a newsroom in Greenville, S.C.  WYFF is a place with which I have at least a token familiarity.

WYFF News 4 LogoMemorial Day is like most holiday observances.  In a TV newsroom, assignment editors scramble to develop a working menu of stories.  While retail stores are usually thriving with people, government offices are closed, schools are out and public servants are taking the final day of the weekend off with their families.

The typical roster includes retail sales compared to year-ago Memorial Day weekend totals, patriotic events, gas prices and holiday weekend travel, holiday festivals, crime or major holiday accidents, and weather-related stories (usually with increasing heat as June approaches or when heavy rains put a damper on Memorial Day cookouts).

The weather was a significant part of news coverage on this Memorial Day.  Subtropical storm Alberto came inland in the Panama City area Monday and began its ascent toward Alabama.  Gulf Coast stations, Dothan, Birmingham, Montgomery and Huntsville were all monitoring the progress closely.  The Carolinas, likewise, were hit with pelting rains that went all the way up the Mid-Atlantic coast and created flooding in Virginia and Maryland.

No one in any newsroom anticipates a holiday will leave a staff heartbroken.  Monday, at WYFF, tragedy struck.

Mike McCormick 2Mike McCormick was an 11-year veteran at the Upstate South Carolina station.  He started his career at WYFF as a reporter in the station’s Spartanburg bureau.  In recent years, he became a weekend anchor.  I never met Mike but I occasionally exchanged conversation with him on Twitter when interesting weekend stories developed.

Aaron SmeltzerAaron Smeltzer was a talented videographer who joined the WYFF staff earlier this year.  As happens when anyone signs on at a new television station, a few weeks are needed to become part of the culture.  From all reports, Aaron had done just that.

Both men were 36.  They were in the prime of their careers.  McCormick, in particular, was a well-known face and voice to viewers in Greenville-Spartanburg-Asheville.

Monday morning, their assignment was to report on the impact of heavy rains in the lower portion of Western North Carolina.  They stopped to interview the fire chief of the small village of Tryon, NC.  As is routine, they packed up their gear and were headed either back to the station or to another interview.

One of the offshoots of continuous showers is softening of the soil around even the oldest trees.  I had personal experience with that approximately 10 years ago.  A huge oak tree suddenly collapsed and crashed in my front yard during torrential rains.  Thankfully, the tree fell away from my home.

No more than ten minutes after they left Tryon, a nightmare occurred at mid-morning.  Aaron and Mike were traveling when a huge tree, softened at the roots by the constant downpours, fell and struck their SUV.  They likely never saw it coming and had no time to react.  Both men, with so much ahead of them, were killed.

I have no idea what the instant reaction was like in the WYFF newsroom.  I wasn’t there.  Yet, I know firsthand what the emotions are like when one has to report on the tragic death of a personal friend.  I can surmise tears flowed from even the most stalwart men and women on the WYFF team.  Mike and Aaron were two of their own.  They were not supposed to be the lead story of the evening news on Channel 4 Monday night.

Michael CarolI had no doubt the voices and the emotions would be heavy from WYFF veteran anchors Michael Cogdill and Carol Goldsmith Monday night.  I have known Michael for 33 years.  He was a rookie reporter with WECT in Wilmington, NC, when I was news director at the opposition at WWAY.  I badly wanted to hire him away.  At that time, managements in Wilmington did not smile on “stealing” on-air journalists.  Michael’s wife-to-be Jill Kremer interned with us at WWAY.

Carol is the epitome of professionalism.  She has connected so well with women in the Piedmont area of South Carolina because she is a mom.  When I served my fellowship at WYFF, she told me some interesting stories about her early days as a reporter while covering the late Sen. Strom Thurmond.

I observed how Carol was always ready to answer the bell regardless of the story.   I well remember a Fourth of July that was your typical “slow” news day.  In the final hour before news time at 5, not one but two major breaking stories developed.  A fire erupted in an apartment complex that left more than 20 people without a place to stay.  Almost simultaneously, a Greyhound bus accident on I-85 near Anderson SC forced first responders to set up a triage on the interstate as traffic was backed up for miles.

That day, the WYFF news team was a machine.  No sign of panic evolved. Tim WallerNo worries surfaced in having to rearrange what appeared to be a routine holiday lineup.  Carol and 5:30 anchor Tim Waller, who was subbing for Michael on the holiday, were cool and reassuring to viewers in the midst of what could have been two tragedies.

The difference Monday:  Mike and Aaron were part of the family.  Imagine attending a family reunion one day and receiving word the next morning that two of your relatives are gone.  Mike and Aaron were in that newsroom early Monday morning.  They will never return.

Someone has to do the obituary.  Someone has to decide what to say about two colleagues, who to offer tributes and how to treat the kind of story that is not taught in college textbooks.

Michael and Carol had to tell their viewers that a regular guest in their homes would no longer be dropping in during the early evening or pre-bedtime hours.  They had to give people a frame of reference about another member of the WYFF family they never saw but who was integral to every story he shot and edited.

Earlier in the day, I posted on our local West Tennessee Today Facebook news page a sentence that reflects how I would fell if I were back calling the shots in a newsroom.  “When tragedy strikes a TV newsroom,” I wrote, “the news has to go on but hearts are breaking.”

In TV news, you take a lot of brickbats from viewers who hate the media and feel no one in a newsroom has a heart.  Trust me, hearts are more than heavy in Greenville and will be for a while.

Michael and Carol and the reporting staff will have to go on detailing routine stories.  Meteorologist John Cessarich will be keeping viewers updated on the aftermath of a storm called Alberto and the local weather.  People are already gearing up for the hopeful fortunes of Clemson and South Carolina in football this fall.

Yet, for days, weeks, even months, things will happen that will bring back the memory of two men in their mid-thirties who were brothers in a special family.  New people will be hired to fill their slots on the roster—but they can never take the places of Mike and Aaron.

Memorial Day 2018 will be remembered for years by the men and women who work for WYFF.  In TV news, you cannot put up a sign that reads Pardon Us While We Grieve.  The news will continue on Tuesday and beyond on Channel 4.

In an era when some who act out of misguided emotion attempt to minimize the sincerity of those who offer thoughts and prayers, the outpouring the WYFF family is feeling today is from people who genuinely are offering prayers for the two men’s families and the staff.  A news team is in many people’s homes more than some in their real families.

My father was a minister and his gift was knowing the right things to say to families who were in the midst of grieving, especially in times of sudden tragedies.  I remember many times in eulogies he turned to Psalm 147:3, “He heals the brokenhearted and binds up their wounds.”

Aaron MikeThat healing will not come tomorrow, this week, or probably next.  For those of you who live in the Greenville area and regularly watch WYFF, remember that a lot of people you see on Channel 4 in the days ahead are hurting inside.  They may not know you personally.  However, you know them.  Offer a prayer for them.  Be a family to them at a time when they need it most.

God bless and comfort the WYFF news team, the entire station staff and the families of Mike McCormick and Aaron Smeltzer.

WYFF 11 p.m. newscast Monday, May 28     

http://www.wyff4.com/article/wyff-news-4-remembers-anchor-photojournalist-who-were-tragically-killed-in-crash/20946162

 

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Solid Reporting Under Stress: Three Stations Excel in Active Shooter Situations

Periodically, The Old TV News Coach tackles weaknesses in television news presentation.  The object is not merely to be critical or to sound like the old geezer in a rocking chair in front of The New Southern Hotel in Jackson, Tn.

The idea is to see our industry of broadcast journalism improve and become far better than it is.

Likewise, I take genuine joy in pointing out quality practices that serve the viewer well and reflect credit on the profession.

Active ShooterIn the last week, I have witnessed three first-class efforts in the midst of the two most frightening words of the current day:  active shooter.

This is not to minimize the efforts of competing stations in these cities but I take my hat off to reporters and anchors at KHOU in Houston, WMBB in Panama City FL and WTHR in Indianapolis.

The mass shooting at Santa Fe High School in Texas had many of us uttering what is now an angry cliche:  “Here we go again.”  The loss of eight students and two teachers stirred up the national debate on gun possession, mental illness and overall security measures at American schools.

KHOU was the most accessible Houston-area station for me on Roku.  Shortly after 12 noon last Friday, I saw one of the most impressive pieces of work to sort out truth from fiction and rumors.

https://media.khou.com/embeds/video/8133320/iframe

Tiffany CraigReporter Tiffany Craig, using the equivalent of an electronic chalkboard, set up three columns:  one for verified information, one for false reports and a middle section for possible but unsubstantiated data.

Craig’s work reminded me of the stories of Walter Cronkite explaining complex stories on WTOP in Washington (prior to his joining CBS News) in the early days of television by employing “chalk talks,” using a blackboard and chalk to detail specific facts in understandable fashion.

Several times during the afternoon Craig performed solid work, especially in diffusing wildfire rumors that erupted on social media.  Typically in today’s cyberculture, false information spreads from online users who claim to know people who know people who know people who have so-called specifics that they are sure the media are not reporting.

Craig did not do her work in a lecturing fashion but was almost like watching the best schoolteachers as she turned to her electronic board, illustrated the key points and turned to the camera to talk to viewers in a calm, non-threatening fashion.

The video of Craig’s work we have embedded should be a textbook for every newsroom in America on how to sort truth from baloney for viewers during crisis situations.

Jerry Amy 2

Three days later, my old friend and colleague Jerry Brown and his co-anchor and assistant news director Amy Hoyt demonstrated how small market journalists are just as professional during a crisis.

Before Brown and Hoyt took over, morning and noon anchors Chris Marchand and Kelsey Peck did a first-rate job of guiding viewers through an active shooter at an apartment complex.

Megan MyersWhile Marchand and Peck were at the anchor desk, reporter Megan Myers—who has only been with WMBB a few months—was in the midst of interviewing a neighbor in the area where 49-year-old Kevin Holroyd erupted.  As police were attempting to bring an end to the violence, shots rang out behind Myers and her interviewee.

http://www.mypanhandle.com/news/shots-fired-while-reporter-is-on-air/1192587128

Despite the fact that the sequence went viral on social media, WMBB did a professional job of following the story with marathon coverage while not employing alarming language or sensational tactics.

Jerry Brown was my prime time male anchor when I was news director at WWAY in Wilmington, N.C.  Jerry had the vocal delivery and straightforward approach that viewers need in nervous moments.  When Hurricane Dora was pounding the Atlantic coast for hours, including downtown Wilmington, in September 1984, Jerry and his colleague Stella Shelton were stalwarts all night and into the early hours of the next day.

 

PC School Board Shooting 2010When I received an alert of the Panama City eruption, I would have been surprised if Jerry had been anything but what he was—-the calming voice to a city which eight years earlier watched as an unstable man fired shots at Bay County school board members.  The shooter missed all of his targets but was shot by a security officer multiple times before finishing the job himself.

Jerry’s co-anchor Amy Hoyt was solid at delivering point-by-point retrospectives and summaries of what had transpired for latecomers to the story.

WMBB did not employ a video chalkboard but Hoyt was adept at outlining the day and the unanswered questions in one-two-three sequences.  If you were a viewer in Panama City Monday, Jerry and Amy brought you up to date within a matter of a few minutes.

This blogpost is being written approximately 15 hours after violence exploded at Noblesville West Middle School in Indiana near Indianapolis.  At this hour, a teacher who was shot and who is emerging as a hero of the day, Jason Seaman, is apparently out of danger.  A vigil continues for a 13-year-old girl who was shot, apparently by a classmate who asked to be excused from the class and returned with two revolvers.

I stayed with WTHR for better than three hours Friday afternoon.  In any marathon coverage of a crisis, television news has to draw a fine line between being invasive with parents and, in the case of Noblesville, with students of middle school age.  The wrong reporter can quickly turn off viewers either with insensitive questions or giving the impression of not respecting frayed emotions after an active shooter.

One reporter who impressed me specifically was Steve Jefferson.  He was sent to Noblesville High School, where at least temporary reports were of that school receiving threats.  Emergency personnel made the decision to send the middle school students via a large motorcade of buses to the high school to decompress and reunite with their parents.

Noblesville Parent

Jefferson was especially sensitive with the mother of a 14-year-old for one key reason—-he listened.  Jefferson did not bombard her with questions after every two sentences of her responses.  He allowed her to talk and go through the myriad of emotions she was experiencing.

A key moment in that interview was when the mom expressed what virtually every parent had to be feeling in Noblesville:  “I don’t want to sound insensitive to say that I’m glad my daughter wasn’t hurt…..but I’m glad my daughter wasn’t hurt.”

One of the keys to good interviews in any situation, crisis or feature, is for reporters to be good listeners.  Jefferson listened.  His followup questions connected with what the woman previously said and advanced the story without heightening hysteria.

A couple of low moments during the three crises:  one station made use of the phrase “bring closure.”  In the case of the Holroyd story, one reporter said, “Kevin Holroyd is now dead and this will no doubt bring closure to many people who have been on edge during this long day.”  I wrote in an earlier blogpost (and was backed up by several working producers) that the word “closure” is the most misused other than “went missing” in television news today.  Victims or people who have been in harm’s way from an active shooter often need weeks, months, or even years, if ever, to experience closure to violent moments.  Families of victims who lose their lives do not suddenly find closure if a perpetrator is killed by law enforcement officers or if the shooter takes his (or her) own life.

Three times during the Noblesville coverage, I saw WTHR reporters respond to anchor tosses with “good morning” or “good afternoon.”  When one is covering murder or potential murder, the morning or afternoon is not good.  That becomes an anachronism of habit and often conveys insensitivity.  Producers and news directors—-drop the “good morning” or “good afternoon” response from live field reporters.  Teach the reporters to just go into their narrative, especially at a crime scene.

Still, I was impressed by KHOU, WMBB and WTHR with no intent to minimize the work of their competitors that I did not witness.  In Houston, Panama City and Indianapolis, that trio comprise Allstate stations.  You’re in good hands if you watch them for news.

When Sadness Strikes a Television Station

At WREG in Memphis, the newsroom on the Fourth of July is like many across the nation—-skeleton crews, stories that depict Independence Day celebrations, and a challenge to fill one, two or three hours of news time.

However, this Fourth is unlike most in the past at the CBS station.  Friday, the people who work there lost a colleague in a horrendous tragedy.

I never met Nancy Allen, though I have other friends who work at WREG.  I dare say, other than co-workers and personal friends, virtually no one knew that Nancy was employed there.

In a scenario in which all of us have probably had nightmares about experiencing, Nancy’s home erupted in fire.  Authorities say she was probably trying to escape but was not successful.  She was found dead in the aftermath.

Nancy Allen was a graphics operator at WREG.  You never see people such as her on camera.  With the virtual elimination of credits at the ends of newscasts, we rarely see the names of those unseen workers who sustain the production end of local news and commercials.

Graphics operators are the most vulnerable to carpal-tunnel syndrome of anyone in television.  If they were paid by the numbers of words they type or logos they squeeze into a screen, they would all be half-billionaires.  They are the people who type every name of people who appear in a newscast, every logo identification in a commercial, and emergency messages and school and business closings during severe or winter weather.  You want to keep the good ones.

Nancy worked at WREG for 30 years.  People with that kind of longevity in television stations are few and will become fewer with every passing year.  If Nancy was like others I have known of that ilk—Carlos Williams at WRBL in Columbus GA, the late Cy Willis at WTVM in Columbus or Maxie Ruth (who worked under 17 different news directors at WSPA in Spartanburg before he retired), she was as familiar in her station as the location of the coffee pot in the employees’ lounge or the entrance to the newsroom.  Again, I didn’t know her—-but with that many years of service, the word institution is probably not an exaggeration.

I cannot write an obituary tribute to Nancy Allen.  However, I can offer some insight into the emotions of people in local television when they lose one of their own.

Plain and simple, the mood is no different than in any family, a church congregation, or any other business.  If one has worked with a veteran employee for an extended period, the instant emotion is like a blow to the chest.  You realize this friend and colleague whom you saw often as much as you did members of your own family will never again walk through the door, sit at her desk, or be busy at her keyboard.  Someone else will ultimately be hired for the job but the newcomer will need time and the patience of the staff to develop the personal identity that his or her predecessor possessed.

I well remember 37 years ago when a young radio news director John Patterson was seated next to me at a Columbus City Council meeting on a Tuesday morning.  The next day, a police call sent officers to an apartment building.  A couple of hours later, the body of John Patterson was rolled out of the unit.  John had taken his own life.  My colleague Richard Hyatt of The Columbus Ledger-Enquirer wrote eloquently of how we in media are no different from anyone else.  When we lose a member of our fraternity, especially in the way John died, we have regret that we did not see the signs or know him well enough to reach out to him more.  I talked with his colleague from WRCG a week later.  “We’re still in shock,” he told me.  “None of us knew.  We still don’t know how to deal with it.”

I had been gone from Wilmington, N.C., for 13 years when I received the news that my weathercaster during the years I was news director at WWAY, Shirley Gilbert, had succumbed to cancer.  Shirley had one of the sunniest dispositions of anyone I ever encountered in the congested, often tense environment of a newsroom.  She was always prepared and professional.  Her battle with cancer was an extremely difficult one.  She had not been able to work in her final nine months.  Regardless, I spoke to a couple of the half-dozen employees who remained at WWAY after learning of her death.  “You kept saying to yourself that Shirley was going to beat this,” her successor as weathercaster told me.  “Even though we had all been prepared for the inevitable, there’s a big hole in the station right now.”

The toughest moment of any I ever had in broadcasting was in 1999.  In addition to our regular telecasts of Union University basketball, we were doing the first season of a weekly coaches show.  We taped on Sunday afternoon for airing on Tuesday night.  On a cold, dreary Saturday at around 4 o’clock, I received the devastating news that the co-head coach of our women’s team, Lisa Hutchens, had been found dead in her apartment.  Lisa was 38.  She was to have taken over the team in full the following season.  I cannot tell you the emotions that swarmed over me.  Further, I realized I was facing having to do a half-hour show that dealt with Lisa’s death.  We could have opted to suspend the show for a week and our two stations would likely have understood.  However, we all agreed that the longer we postponed acknowledging Lisa’s passing, the more difficult it would be for all of us to deal with the grief of her loss.  Only the providence of God helped me through that broadcast.  We had a little more than a month remaining in the season.  We had to get on with life but not a single game telecast came and went that we on the broadcast team would not look over at the bench and glaringly realize that Lisa was not there and never again would be.

When you’re with a television station for 30 years, you survive a lot.  Nancy Allen endured more than one station sale that is always unsettling to a staff, saw anchor retirements, learned new graphics programs and experienced the nuances of this rapidly changing profession.

Nancy AllenMy good friend Tim Simpson, WREG’s chief meteorologist, and veteran anchor Alex Coleman tweeted some of the first tributes to Nancy.  That was followed by several other veteran members of the News Channel 3 staff.  I could tell instantly that the 140-character limit could not come close to reflecting the sadness and emptiness Nancy’s colleagues felt.

The easy thing for co-workers to say is “she will be missed” or “her passing will leave an empty void in our company.”  The truth is:  any condolence or tribute you offer seems so inadequate, especially when a tragedy takes the life of one you have known for years.

If you are reading this and work for another station in any city in America, tweet a note of condolence and encouragement to @3onyourside.  The staff has had to go on with business.  Television news does not stop even in a time of internal or personal tragedy.  Nancy Allen’s memorial service will be Saturday at Calvary Church of the Nazarene in Cordova, TN.   Many memories will be shared of what she meant to her family and to her professional family.  Those memories will never be far from those with whom she worked at WREG.

 

 

 

Another TV Journalist Joins the Battle to Stamp Out Stigma of Emotional Illness

If you’re old enough to remember the assorted series produced by Quinn Martin from the 1960s through the ’80s, you may well remember two distinct trademarks.  Each segment was labeled Act I, Act II…..until the final three-to-four minute climax to wrap the evening’s story.  In the lower right corner of the screen was the word “Epilog.”

This is one of what may be many epilogs to our four-part series on depression and other emotional illnesses within television newsrooms.  Amidst the live shots, multiple deadlines, middle-of-the-night wakeup calls, and demands to be “on” for community service is a genuine vulnerability to depression.

Saturday, a reporter whose work I have viewed during crisis storm coverage in the last year opened up on Facebook about a struggle she has had and the dilemma as to whether to go public with her story.

Ashley HardingAshley Harding trudges the streets of North Florida for WJXT, the Jacksonville station I grew up watching and which influenced me to enter the field of broadcast journalism.

As background, Ashley and her husband had a child 16 months ago.  As is typical, her colleagues and the station in general celebrated the new birth.  However, Ashley began to experience the type of depression that is often only understood if one is a woman.

She, as did many of us, read of the tragic story of the suicide of Portland, Maine (WCSH) meteorologist Tom Johnston.  Before his tenure in Portland, Johnston was the morning meteorologist for Action News in Jacksonville.  On the air, Johnston was known for his lively personality and his sense of humor.  He was probably the last person most people would perceive would even fathom taking his own life.

Tom JohnstonWhat led Tom Johnston to his decision is still and may forever be unknown.  Ashley Harding was compelled to come forward with a story that had to play heavy in her own heart.  Please read her own account at the link above.  Here are some excerpts:

“For days, I had been mulling over and over in my head, asking myself…should I talk about this with the viewers? Should I share this?  I have been struggling with post-partum depression since our son was born in December 2015,” she wrote in a Facebook post.

As is the case with anyone struggling with depression, the dilemma is to accept that one needs help.  Ashley shared about the challenge of making an appointment with a psychiatrist, a difficult act that her husband finally did for her.  She then addressed personal thoughts about Tom Johnston.

“I did not know him when he worked here in Jacksonville, but this story really hit home for me. It’s time to get real about depression and mental illness. It’s okay to talk about it, and please people, get help if you need it. Reach out to those in your life who matter. Don’t wait as long as I did to try to get better. Rest in peace, Tom.”

I have communicated with Ashley via e-mail since her Facebook post went viral via TVSpy.  As I told her, she will never know whether one or 100 people are compelled to seek help because they have seen her daily on WJXT and recognize that she is not just a TV figure, but a real human who has real problems just as the rest of us do.

In her Facebook post, she details beginning the road back with low-dosage anti-depressants.  That is a common prescription for post-partum depression and for cases of clinical depression.  The key is being patient for the medication to work.  You cannot have the attitude of people who put on 15 pounds during the Thanksgiving and Christmas seasons, hit the gym January 2 and expect those 15 to roll off in three or four days.  Any person experiencing depression may need weeks or even months to become one’s whole self again.

Ashley has taken the two most important steps—-she recognized she needed help and, with the help of her husband, she has sought it.  If she follows through on her treatment program—-and I have no doubt she will, she will get well.

Further, her courage to share her experience will be an inspiration to people in Jacksonville who may be going through the same struggles.  My personal hope is that her story will also encourage others in the television industry who need the same type of counseling and treatment to seek help.  As I have detailed previously, TV news is a profession that is a prime conduit of vulnerability to emotional illness.

One retired news director responded to my previous four-part blog with these words:  “This is a high-stress business.  Maybe people who have depression just shouldn’t be in it.”  That was a 1975-type answer.  

No, the time has come for the broadcast journalism industry and its managerial leaders to recognize that many talented people who work for them have their limits.  Depression can occur even to people in a low-stress profession.  Further, it is time for every broadcasting chain in America to require its senior managers and mid-level managers to undergo specific and disciplined training to understand the warning signs of depression and the sensitivity to be encouraging and patient with staff members who experience emotional illness.  Those who are dealing with depression could be some of those managers themselves.

As for Ashley Harding, she is taking the first steps on the road to a full recovery.  She is not alone.  She has a vast audience of people, many of whom she has never met, who are in her corner.  No doubt, her co-workers at WJXT are rooting for her.  So is The Old TV News Coach.

By telling her story, Ashley will have a positive influence on helping people she does not even know to take that first step of seeking help.  Likewise, she is helping to stamp out the stigma of ignorance and callousness concerning emotional illness.  What do we have to lose by talking about it?  We may save another life.

Photos courtesy wcsh6.com and news4jax.com

It’s National Hug a News Person Day….So Why Not Do It?

The catchy trend on Twitter is to declare national days in honor of a favorite event, person, fictional character, or food.  Some of them click.  Some of them roll over like a dog who just wants to go to sleep.

I know from experience.  I have declared the last two October 4ths as #NationalWardCleaverDay after my favorite TV dad of all time.  I think that one received six likes and two retweets.  I don’t care if it’s none and none.  I will observe #NationalWardCleaverDay this coming October 4th on the 60th anniversary of Leave It to Beaver.

A small group online have suggested we take the premiere date of Captain Kangaroo and declare the first #NationalMrGreenJeansDay this fall.  If you grew up with The Captain, how could you not love Mr. Green Jeans, who was a master of all farm animals and inventions?

That brings me to a slowly expanding online phenomenon of April 4.  I wish #Nationalhuganewspersonday had been around in the mid-1970s when I started in TV news.  Some days, a kind word was so elusive that I thought the Chicago Cubs would win the World Series before I heard encouragement in my newsroom.  That was in the place where the news director/anchor once said in a staff meeting:  “You people are an extension of my arms to get to the places I can’t.  I would do it myself if I could but you’re here to carry out my mission.”  That was surely motivational.

Action 9 News Ad

In the location above, didn’t we all look young, vibrant, energetic, alive, and full of TV hair?  I almost cried when I uncovered this TV Guide ad last weekend for the first time in years.  I wondered, “Where did all my hair go?”  Then, I remembered I now have 15 fewer minutes needed to make those locks lay down.  

WTVM was actually a fun newsroom in which to work.  While we didn’t hug each other every day, we had far more virtual hugs and verbal cheers for each other.  We even laughed on a frequent basis, unlike some newsrooms where the temperature is often at the level of an Amana side-by-side.

Here’s the scoop:  especially in the smaller 125 markets, young people work hard every day to inform you and make the kinds of salaries that often cause them to struggle to make ends meet.  They are on call 24/7 for breaking stories, such as the one this morning in Orlando (and a few other cities) when tornado warnings were issued.  They work in a field which can strain relationships or social lives because of unorthodox schedules in which they work.  Try going in at 11:30 p.m. or 12 midnight to produce a morning show that can last as long as six hours in some cities.  When you accept a job in any television newsroom, you are rolling the dice.  You may be working for an encourager who truly cares about people as people, or you may be under the domain of a total autocrat who gives the impression of caring about nothing in life but what goes on the early evening news.

Here’s another scoop:  a significant number of people who contribute to your favorite local newscast every night are ones you never see.  When I tweeted today about #Nationalhuganewspersonday, I reminded people of the many producers, assignment editors, videographers, editors, directors, audio engineers and studio camera operators whose job it is to make a newscast and the people who deliver the information look good every night.  All too often, the news to viewers is only the people they see on camera.  When Lou Grant, Mary Richards and every one of the regular members of the WJM News staff were fired on the final episode of The Mary Tyler Moore Show, that group hug in which the gang all trotted together to grab tissues was one of the most hilarious physical comedy scenes ever.  Yet, where were the support personnel who made possible for them to do their jobs.

They deal some days with folks who are not very nice people.  Whoa be it answering a phone when a viewer calls enraged about a story which aired, even though that news watcher did not listen carefully and may have the facts out of context.  The news person’s skin has to be tougher than an overtanned sun worshiper’s face.

I hear some of you, including some veteran executives in the news business.  Some of you are saying, “What a silly thing to observe a day to hug a news person.”  Is it?

I read the accounts of former WDBJ (Roanoke, Va.) general manager Jeffrey Marks in the hours after reporter Alison Parker and videographer Adam Ward were shot to death during a live segment.  Marks gathered his staff together.  Spontaneously they sang “Amazing Grace” together and prayed the Lord’s Prayer.

Marks told reporters:  “I thought it was important that all of us get together and be a family.  What can you do except bring people together?”

His news director said she began doing something she had never done before.  She began telling members of her staff she loved them.  Granted, if your staff has not experienced a cruel and inhumane loss of co-workers, you are not likely to tell your people you love them.  However, the sentiment, caring and sincerity are what count.

I recall 15 years ago when I was an RTNDA (before the acronym changed) Fellow.  One of my colleagues was assigned to serve his fellowship in a New England station.  He was told early on by the news director, “If I haven’t made a female cry at least once a week, I don’t feel like I’ve done my job.”  Yes, that was the culture in that newsroom.  I hope that management philosophy has changed, but I suspect we have a few news operations where that culture, or a reasonable facsimile thereof, prevails.

Sure, #Nationalhuganewspersonday is a fun creation of social media.  Yet, I find that unofficial observation playing into an important need in a highly stressful profession.  People in any line of work need reinforcement, encouragement and yes, at times, a small bit of love.  As deadline-driven and demanding as broadcast journalism is, if its practitioners are constantly in a den of negativity, that will create negative reinforcement, self-doubt and a reluctance to expand creative skills for fear of creating an eruption from temperamental bosses.

Dr. Brhett McCabe, a sports psychologist, recently said on The Paul Finebaum Show:   “Everything we experience is a big deal to us.  Performance anxiety is normal.  There’s a little voice inside that makes us worry about outcomes, rather than deliver outcomes.  That’s a little bit of a trap that keeps saying I have got to prevent mistakes from happening.”

 

So, if you work in a TV newsroom, put #Nationalhuganewspersonday into practice, at least for today.  Even if you’re not a hugger, at least offer a kind word or an ounce of encouragement to a co-worker—even if it’s one with whom you don’t particularly get along.  If you are married to a news person or are in a personal relationship with a journalist, make sure you give them a solid hug today as a reminder that what he or she does matters.  If you are a viewer, drop a positive email or a tweet to a favorite newscaster before midnight.  You may not see the smile on that journalist’s face, but—believe me—that will happen.

To all of you who toil on deadline every day to bring us information that is live….local….late-breaking, here is a virtual hug from The Old TV News Coach.  The same goes to all of you who once gave of yourselves in the industry and are now classified as retired.  I may not know many of you, but I definitely appreciate you.